At Doctors Community Hospital, we have found partnering with ARCH, instead of hiring internal insurance follow up or customer service staff has provided excellent results. In fact, our facility is listed by the Maryland Hospital Association as a top accounts receivable performer for over 10 years. This comparison is with 54 other Maryland hospitals. Also, over the years we have undergone several system conversions at the hospital as well as the professional practices and yet this did not present a challenge to ARCH who was able to adapt and maintain collections and service.
- Stella Reed / Senior Director Revenue Cycle, Luminis Health
As a healthcare consultant, I am called upon by my clients to assist with operational assessments, revenue integrity, electronic medical record installations and optimizations, as well as other revenue cycle activities. Many of my clients are also contracted with ARCH. I have observed first hand ARCH’s professionalism and commitment to their clients. Operationally, they have strong technical skills and the internal bandwidth with staffing and systems to be an industry leader.
What I find most impressive about ARCH is their willingness to be honest with clients and say when they are unable to perform a service or a task. In the healthcare industry, many vendors claim to be able to do just about anything. The ARCH team is self aware and they know what they are best at. They work as a provider extender to give patients the best experience possible.
- Catherine (Kate) Clark / Owner, Mosaic Healthcare Strategies
The ARCH relationship surpasses the client/vendor relationship. They tailor each program based on the values of the organization they represent; they are a partner with the organization. They are honest and open regarding their capabilities, responsive to the needs of the hospital and their patients and confident they will develop an on-going positive relationship.
In my dealings with ARCH they have met or exceeded my expectations in all dealings within revenue cycle operations. I would give them my highest recommendation without hesitation.